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Before Buying An Audience Response System - Evaluate Each Vendor's Support Organization

 

 

Rent Audience Response Systems

from

Audience Response Rentals LLC
Cresskill, NJ 07626
201 266-6222
 
 

Before Buying An Audience Response System - Evaluate Each Vendor's Support Organization
Step 8:  Compare Support Organizations
 
Before you purchase an Audience Response System you must evaluate each potential vendor's support organization.  Since this can cover a rather broad spectrum of services, we will provide a simple list of things to consider below.
 

  • Is there a help phone number?  If so, what are the hours?

  • Does the vendor offer hardware/software training?  If so, will they go to your office, and at what cost?

  • What is the trainer's background?  This is important because you want someone who has in-depth knowledge of the system you are purchasing.  There is no industry certification available, so it pays to ask questions about your trainer.

  • Will the vendor provide a technician for your first meeting or two, as a standby in case things go wrong?  If so, what is the cost?

  • What is the future of the audience response software that you plan to purchase?  When is the next planned upgrade?  What will it include?  What will the upgrade cost be?

  • What is the warranty on hardware?

  • Can you rent additional equipment and manpower to augment your system if needed?

  • What is the vendor's relationship with the hardware manufacturer, and the software developer?  Does the vendor hold a direct relationship, and will the manufacturer/developer provide alternatives in the event of a problem?

In addition, you need to give thought to who will be responsible within your organization for scheduling the equipment amongst your various user groups.  Equipment should be checked out, and in again.  Each time the system is returned, it should  be inspected to be sure all components have been returned.  It should also be fully tested and repacked for the next use.
 
Lastly, for radio systems, batteries should be changed once a year and the entire system should be frequency tuned every two years, under normal usage conditions. 
 
Step 9:  Place the Order
Now that you know exactly what you need, you've tried it, and you have asked all of the right questions, go ahead and place the order.  Most important, you need to feel comfortable with the company you are buying from. 
 
You can expect it to take ten to fourteen days to receive the system.  As soon as it arrives, unpack it, count and test your keypads and base stations, install the software on at least one machine, make sure it supports the number of keypads that it is supposed to, and notify your dealer immediately if anything is missing or not working correctly.
 

With all of that done, enjoy your new Audience Response System!
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