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Audience Response Systems, Effectiveness Examples: Example 1 - The Glass Ceiling.

 

 

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Audience Response Rentals LLC
Cresskill, NJ 07626
201 266-6222


 
 

Audience Response Systems, Effectiveness Examples:  Example # 1 -- The Glass Ceiling

 
Background:
In the late 1998 a major US bank had been working diligently on getting more qualified women into senior management positions, which had been male dominated for decades.  They were about three years into a five year 'adequate representation' initiative.  Although they had hard data on improvements already achieved, they did not know whether middle managers had actually taken notice.  
 
At a meeting of about 120 middle managers, they decided to use an audience response system.   While they wanted the audience's opinion on a number of issues, they knew that at least one might be gender related.  So, early in the day, they asked their mangers to enter their gender ( 1 = female, 2 = male) using their audience response keypads.  Later in the day, they asked their key question
 
The Question:
 
Do you believe that within our organization, there is a Glass Ceiling for women?   They decided to make the choices a simple Yes / No vote thereby forcing people into a position.  Once audience voting was concluded, they showed the graph.
 
Much to management's surprise, 68% of the group said that they believed that a glass Ceiling existed.  But how could that be?  They had spent three years breaking through that ceiling.

Fortunately, they had asked the gender question earlier.  So, they decided to cut the data by gender.

What they found was that about 80% of the males felt the glass ceiling existed, whereas only about 15% of the females felt it did.

 
Conclusion:
They were quite surprised to find that it was primarily the males in the room who felt there was a glass ceiling.  They opened the topic to discussion.  Ultimately, they determined that the males simply did not know about the changes made, which ensured that  women had the same career opportunities as men.
 
It also told senior managers that although they had come a long way in solving the problem, too few people knew of their progress.  And so, they decided to do publish a 'Women on The Move' article quarterly that would appear in their employee newsletter and on their internal website.
 
They spent about $3,000.00 (US) to have an audience response system in their meeting that day.  However, its value proved immeasurable.

 
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